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6.8 Win-win conflict resolution: Mediating disputes between others

Tracks
Botanical 4 room
Thursday, October 23, 2025
2:20 PM - 2:50 PM
Botanical 4 room

Details

Format: Practical workshop (60-minute)


Speaker

Ms Elissa Cohan
Education Services Manager
MDA National

Win-win conflict resolution: Mediating disputes between others

2:20 PM - 3:25 PM

Abstract Overview

Maintaining healthy teams is important and when conflict is handled well, problems are not only resolved but team relationships are potentially strengthened. Disagreement between team members needs to be effectively managed at the outset. Repressed conflicts can escalate and become more difficult to resolve.

This workshop aims to assist clinical and non clinical staff to mediate conflict between others in a way that enhances communication and cooperation to ensure safe and efficient patient care.

Biography

TBC: Professor Moira Sim is a general practitioner and specialist addiction medicine physician. Moira is the Executive Dean, Medical and Health Sciences at Edith Cowan University and consults at Dianella Family Medical Centre. Moira is a panelist on the Professional Standards Committee for the Medical Board of Western Australia, a Health Assessor for the AHPRA and holds a Clinical Adjunct position at the University of Western Australia. Moira has had many roles in the healthcare system, working to increase access to quality care through professional education, advocacy and the establishment of system change. She has published more than 50 peer-reviewed articles, more than 20 chapters or reference works, spoken at or facilitated more than 500 events, and has a particular interest in communication within the consultation.
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