Communicating with HEART
Tracks
Waterfront Room 2
| Thursday, October 24, 2024 |
| 2:10 PM - 3:15 PM |
| Waterfront Room 2 |
Details
Stream: BUILD UP EFFECTIVE COMMUNICATION: Maximising Scope of Practice and Collaboration in Rural Healthcare Teams
Speaker
Dr Emily Harrison
College Council Member
Australian College of Rural and Remote Medicine
Communicating with HEART
Abstract Overview
This workshop, based on a module from ACRRM's new HEART course, focuses on enhancing communication skills tailored for rural clinicians. It goes beyond closed-loop communication by providing practical strategies aimed at empowering participants.
The workshop covers various essential aspects. It begins by addressing power dynamics and their impact on communication, helping clinicians navigate hierarchical structures within teams. The going on to help guide participants in developing clear boundaries and expectations to cultivate mutual respect and emphasizing a supportive follower role fosters collaboration and shared decision-making.
Furthermore, the workshop will also cover communication with connection and delve into managing ego in communication. Participants will explore handling difficult situations such as critical incidents with sensitivity. Effective feedback techniques for giving and receiving feedback will also be explored.
Overall this workshop equips rural clinicians with tools to support them in their role and enhance patient care and teamwork.
The workshop covers various essential aspects. It begins by addressing power dynamics and their impact on communication, helping clinicians navigate hierarchical structures within teams. The going on to help guide participants in developing clear boundaries and expectations to cultivate mutual respect and emphasizing a supportive follower role fosters collaboration and shared decision-making.
Furthermore, the workshop will also cover communication with connection and delve into managing ego in communication. Participants will explore handling difficult situations such as critical incidents with sensitivity. Effective feedback techniques for giving and receiving feedback will also be explored.
Overall this workshop equips rural clinicians with tools to support them in their role and enhance patient care and teamwork.
Biography
Dr Emily Harrison's upbringing in rural Victoria and her mother, a rural generalist, inspired her to pursue a career in medicine. Completing her MBBS with Deakin University's first cohort solidified her commitment to rural medicine. With FACRRM training and an AST in Emergency Medicine, she provides comprehensive care to her community. Emily splits her time between Swan Hill District Health's Emergency Department and providing primary care at Swan Hill Headspace. Passionate about doctor well-being, she advocates for a supportive environment for medical trainees and rural practitioners through her work with RDAV and RDAA. Emily is also collaborating with ACRRM on developing the HEART course, focusing on human factors, communication, and self-care.
